Our Returns, Refunds & Complaints Policy

Fresh Flowers Guarantee in Amersham

At Flowers Amersham, we believe that every bouquet should arrive looking vibrant, fragrant, and fresh. As a trusted local Amersham florist, we stand behind a fresh flowers guarantee for all deliveries to households and businesses in the Amersham area. We take enormous pride in using only the highest quality blooms, carefully hand-tied and delivered promptly to ensure lasting beauty and enjoyment.

Damaged-on-Arrival Policy

We handle every arrangement with meticulous care, but on the rare occasion that your flowers arrive damaged or in poor condition, please let us know as soon as possible after delivery. To help us resolve the issue efficiently, we may request a photo of the damage or problematic area. This helps us both improve our service and deliver a swift solution to you.

Freshness Window & Eligibility

Our fresh flowers guarantee means your order will look beautiful upon arrival and remain fresh for at least five days from delivery—provided they are cared for according to our flower care instructions. If you experience any major issues with the freshness of your flowers within this five-day window, we encourage you to reach out promptly so we can help.

Refunds & Replacement Options

Customer satisfaction is our top priority. If your flowers arrive damaged or fail to meet our freshness standards within the guarantee window, there are two options:

• Replacement: We can arrange to send a new bouquet at no additional cost to you, ensuring you receive only the freshest stems available in Amersham.
• Refund: If you would prefer a refund, we are happy to return the amount paid to your original payment method after we verify the issue. Please note that refunds will be processed promptly, but depending on your bank, it may take a few working days to appear in your account.

Complaints Process

Your experience matters deeply to us. If you have a complaint or feel that our service did not meet your expectations, please don’t hesitate to contact us. We value all feedback—positive and negative—and are committed to resolving any issue as quickly as possible. In most instances, we will acknowledge your complaint within 24 hours and seek to provide a resolution within 3 working days.

To assist us in resolving the matter efficiently, please provide your order details and, where relevant, a photo or clear description of the issue. Our dedicated team will work directly with you to ensure your concerns are addressed and resolved to your satisfaction.

Your Trusted Local Florist in Amersham

Flowers Amersham has served the local community for years, supplying beautiful fresh flowers to households, businesses, and local event venues. We are proud to be your trusted, independent florist in Amersham. Our returns, refunds, and complaints policy reflects our commitment to putting local customers first and delivering floral joy, every time.

Thank you for choosing us. If you have any questions or need help with an order, please get in touch—we’re always here to assist you.