Welcome to Flowers Amersham. These Terms & Conditions govern your use of our online flower delivery services in Amersham and the surrounding areas. By placing an order through our website, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before proceeding with your purchase.
Orders for flowers can be placed through our website by selecting your preferred floral arrangement, providing recipient and delivery details, and completing the checkout process. Upon completing your order, you will receive an acknowledgment of your order details by email. This acknowledgment does not constitute acceptance of your order.
Our acceptance of your order will be confirmed by a subsequent email, at which point a contract will be formed between you and Flowers Amersham for the delivery of your selected items. We reserve the right to refuse orders where necessary, which may be due to availability, payment verification, or if the order appears suspicious or fraudulent.
All flowers, bouquets, and arrangements are subject to availability. In rare cases where a specific flower or item becomes unavailable, we reserve the right to substitute it with a flower of equal or greater value and similar style or colour. If a significant substitution is necessary, we will attempt to contact you to agree on any changes. Our priority is ensuring that your gift arrives fresh and beautiful, even where substitutions are required.
Flowers Amersham offers flower delivery throughout Amersham and the surrounding areas. During the checkout process, you will be asked to specify a delivery address and preferred delivery date. While we make every effort to deliver on the specified date and within the intended time frame, we cannot guarantee exact delivery times due to factors beyond our control.
If the recipient is not at home at the time of delivery, we will attempt to leave the flowers in a secure location or with a neighbour, where possible, and leave a card to notify the recipient. Flowers Amersham cannot accept responsibility for delayed delivery or non-delivery arising from incorrect or incomplete delivery information supplied by the customer.
Payment for online flower delivery services must be made in full at the time of ordering. We accept a range of secure payment methods as listed on our website, including major credit and debit cards. All prices are displayed in Pounds Sterling (GBP) and include taxes, where applicable.
By submitting your payment details, you confirm that you are authorised to use the payment method provided. If payment cannot be processed, your order will not be fulfilled, and you will be notified as soon as possible.
All prices for flower arrangements, delivery, and additional services are clearly displayed on our website. While we strive to ensure all pricing is accurate, errors may occasionally occur. Should a pricing error arise, we will inform you as soon as possible, and you may choose to reconfirm your order at the correct price or cancel it. Any promotional offers or discounts will be subject to specific terms and conditions, which will be clearly indicated at the time of the offer.
If you wish to amend or cancel your order, please notify us as soon as possible after your order has been placed. We will make every effort to accommodate changes, provided that preparation or delivery has not already commenced. Where flowers or arrangements have already been dispatched or prepared, it may not be possible to cancel or amend your order.
If you wish to cancel your order before it has been prepared or dispatched, you may be entitled to a full refund. Refunds will be processed using the original payment method. Please note that because of the perishable nature of flowers, cancellation rights may be limited in cases of short-notice orders or deliveries requested for the same or next working day.
Due to the perishable nature of fresh flowers, returns are generally not accepted unless the goods are faulty or not as described. If you are not satisfied with the quality of the delivered flowers or believe that your order has not been fulfilled to expectations, please contact us within 24 hours of delivery. Where appropriate, we will offer a replacement or a refund at our discretion.
We may request photographic evidence to support any claims for damaged or unsatisfactory products. Refunds will be made to the original payment method. Our aim is always to ensure customer satisfaction and to resolve any issues promptly and fairly.
It is your responsibility to ensure that all information provided during the ordering process is complete and accurate. This includes recipient names, delivery addresses, contact details, and personalised messages. Flowers Amersham cannot be held responsible for failed deliveries resulting from incorrect or incomplete information supplied by the customer.
If you request a delivery to hospitals, hotels, or business addresses, you must ensure that flower deliveries are permitted and that all necessary delivery information, including room or department details, is provided. We cannot accept liability for delivery difficulties caused by the recipient institution’s processes or restrictions.
Flowers Amersham will make every reasonable effort to ensure a satisfactory service. However, we are not liable for any delay or failure to deliver goods if the delay or failure is wholly or partly caused by circumstances beyond our control, including but not limited to adverse weather conditions, transport disruptions, or acts of God.
Our liability to you is limited to the value of the goods purchased and delivered. We will not be liable for any indirect or consequential loss, including loss of profits, loss of opportunity, or emotional distress. Nothing in these Terms & Conditions excludes or limits liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
All content on the Flowers Amersham website, including photographs, design, and text, is the intellectual property of Flowers Amersham or our licensors. Content may not be copied, reproduced, or used for commercial purposes without our written permission.
We take your privacy seriously. Personal details provided during the order process are handled in accordance with our Privacy Policy, complying with the UK General Data Protection Regulation (UK GDPR). Your data will only be used for processing your order and communicating with you about your purchase, unless you opt-in to receive marketing communications from us.
Flowers Amersham reserves the right to update or amend these Terms & Conditions at any time to reflect changes in legal requirements or our business practices. Any changes will take effect immediately upon publication on our website. It is your responsibility to review the Terms & Conditions each time you place an order.
These Terms & Conditions and any contract arising from them shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms & Conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms & Conditions is found to be invalid or unenforceable by a court or regulator, the remaining provisions shall continue to apply. No waiver of any rights under these Terms & Conditions by Flowers Amersham shall be deemed a further or continuing waiver of such right or any other right.
These Terms & Conditions apply to all customers in Amersham and the surrounding areas who wish to use our online flower delivery service. We strive to offer the highest quality flowers and customer service to our local community and beyond.
Thank you for choosing Flowers Amersham for your flower delivery needs. If you have any questions regarding these Terms & Conditions, please consult the information provided above or refer to our help section for further assistance.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 7 Sycamore Rd, Amersham, HP6 5HN.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Amersham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Amersham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
